Managed Services

Managed Services

  • Service Management

       Single Point of Contact (SPOC) for all incident and service requests

       Incident Management, Problem Management, and Change Management

  • Desktop Support

       Operating System Management

       Patch Management, and Desktop Security (Endpoint Protection)

       Installation, Move, Add, Change, and Disposal Services (IMACDs)

  • Server Support

       End-to-end Server Infrastructure Management

       Server Infrastructure and Services Monitoring

  • Telephony Support

       End-to-end Telephony Infrastructure Management

       Telephony Infrastructure & Service Monitoring

  • Network Support

       End-to-end Telephony Infrastructure Management

       Network Infrastructure & Services Monitoring

  • Security Services

       Email security

       Web security

       End-point proection

  • Managed Printing Service (MPS)

       SLA Management

       Expense Management

  • Network Operations Centre

       24/7/365 Proactive system monitoring

       Incident Management